What we do
Project Management & Service Delivery Management Services
We help businesses to execute Project of any size and complexity with highest quality. Our Project Management Services and Service Delivery Management services ensure your projects and services are delivered on time, within budget, and with the highest quality. We follow industry standard Agile approach of project execution which focuses on agility, transparency, and continuous improvement to help businesses achieve their strategic objectives.
OUR EXPERTISE
Agile Project Management
Our project management framework is built around Agile methodology, enabling rapid, iterative development and early delivery of business value.
- Certified Scrum Masters (CSMs) – Our project managers are certified professionals with a proven track record of managing medium to large-scale projects across multiple domains.
- Sprint Planning & Execution – We plan and prioritize the project tasks in Sprints based on the business requirement this ensures proper sprint planning, execution, and delivery through well-defined sprint goals and deliverables.
- Agile Ceremonies – Project momentum is maintained using Agile Ceremonies like Daily stand-ups, sprint reviews, retrospectives, and backlog grooming ensuring project deliveries are aligned with stakeholders.
Service Delivery Management
Our Service Delivery Management services ensures on-time, quality services delivery using KANBAN methodology. Our Managers prioritize the issues, bottlenecks based on its severity and importance and getting teams to work on high priority issues first so to minimize the downtime and enhance the user experience.
- Delivery Assurance – Our service managers track key performance indicators (KPIs) to ensure consistent delivery of services within the agreed SLAs.
- SLAs We Adhere To:
- Response Time – Ensuring prompt acknowledgment of client requests
- Resolution Time – Providing timely resolutions based on issue priority
- Uptime & Availability – Ensuring system availability in line with client requirements (e.g., 99.9% uptime).
- Key Metrics Tracked:
- Lead Time – Time taken to deliver completed work items.
- Throughput – Number of tasks delivered over a specific period.
- Service Quality – Measuring customer satisfaction (CSAT) and Net Promoter Score (NPS) through regular feedback loops.
Tools & Technologies We Use
Our team is adept at using industry-leading tools to ensure smooth project execution, transparent communication, and efficient service delivery:
- Trello – For task management and collaboration.
- JIRA – For Agile project management and tracking.
- Azure Boards – For managing complex, large-scale development projects.
- ClickUp – For flexible, customizable task tracking across multiple projects.
Why Choose Us?
- Certified & Experienced PMs – Our project managers bring deep expertise in Agile and KANBAN methodologies, ensuring your projects and services are in capable hands.
- On-Time, High-Quality Delivery – We prioritize timely delivery while maintaining the highest quality standards through robust QA practices and metrics-driven management.
- Continuous Improvement – Through regular retrospectives and feedback sessions, we continuously optimize processes and outcomes for better results.
Services
IT Services that are Tailored to Drive Business Success
Customized Solutions
Customized IT solutions designed to meet the unique needs of each client, ensuring maximum business impact.
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Latest Technologies
Leveraging the cutting-edge technologies like ReactJS, Node.js, Swift, Kotlin, Flutter to build innovative solutions
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Commitment to Excellence
We prioritize quality, innovation, and client satisfaction in every project, ensuring client satisfaction.
ExploreProjects
Projects that Showcase Our Successful Deliveries
OUR PROCESS
Process We Follow For Successful Deliveries
Requirement Analysis
We start by understanding your unique business challenges and goals. Conduct a discovery call to gather high-level requirements.
Solution Design
We create a solution aligned with the business needs. We design the system architecture and validate it through client feedback and iterations.
Development & Testing
Our development team builds the approved solution and we ensure that the solution is reliable, secure, and ready for deployment.
Deployment & Support
We handle the deployment process to ensure a smooth launch of your solution and also provide ongoing support for same.
Testimonials
What our Customers are saying
New Dynamics Technology, our software development partner. They have been an invaluable asset to our organization, consistently delivering outstanding results and exceeding our expectations.
Head-Business, ReIterate Pvt Ltd
It has been an absolute pleasure working with New Dynamics web development team. We have collaborated on multiple projects.
Co-Founder Lightbox Digital
